The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Free Wi-Fi in rooms
Parking
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
No parking
Safe deposit box
24-hour reception
No pets allowed
Security
Luggage storage
Lift
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Spa & Leisure
Live entertainment
Garden area
Leisure/ TV room
Room features
Free Wi-Fi in rooms
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Central Promenade,
Douglas,
Isle of Man,
IM2 4RA,
Map view
Central Promenade,
Douglas,
Isle of Man,
IM2 4RA,
City landmarks
Museum
Manx Museum
620 m
The Old Vicarage Main Road
A.R.E Motorcycle Collection
960 m
Race track
TT Grandstand
1.6
km
The Parish Church of Saint Thomas
600 m
Library
The Tynwald Library
810 m
Douglas Harbour
1.5
km
Douglas
Manx Electric Railway
800 m
Nature reserve
Calf of Man Bird Observatory and Nature Reserve
960 m
Bray Hill
830 m
Douglas Bay
880 m
Nobles Park
1.4
km
Palace Cinema
1.0
km
Kingswood Grove
Manx Museum & National Art Gallery
670 m
Mall
Tower House
680 m
Church of Jesus Christ of Latter Day Saints
690 m
First Church of Christ
710 m
Isle of Man Islamic Mosque
770 m
Mall
Strand Shopping Centre
790 m
Church
St Ninians Church
800 m
Church
Trinity Methodist Church
820 m
Saint Andrews
820 m
Church
St Andrew's Church
820 m
Palace Casino
980 m
Living Hope Community Church
1.0
km
Lighthouse
Douglas Lighthouse
2.4
km
Royal Ave
Onchan Park
2.5
km
Beach
Douglas Beach
2.0
km
Iron Pier
2.3
km
Nearby
Theatre
Gaiety Theatre
550 m
Church
Broadway Baptist Church
250 m
Restaurants
Taj Mahal
540 m
3 Esplanade Lane
Welbeck Restaurant
280 m
13-17 Mona Drive Off Central Promenade
Meating Steakhouse
240 m
18 Broadway
HQ Bar and Restaurant
860 m
1 Empire Terrace
Chutney Berry
230 m
1 Sherwood Terrace Broadway
Titan Restaurant
270 m
42 Broadway
The Mandarin Express
250 m
50 Broadway
Sir Norman's Theatre Bar
570 m
The Sefton Hotel Harris Promenade Harris Promenade
Imperial Dragon
640 m
Caledonia Hotel
Jaks Bar & Steak House
740 m
Granville 43 Loch Promenade
New Hong Kong Asian Food Bar
600 m
35 Castle Street
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Clean
Great location
Slightly small rooms
Dated and dirty in some areas
7.8/10
Very good
Rooms
7.9
Location
8.4
Service
7.7
Dining
7.9
Guest reviews
7.8/10
based on 7 reviews
4/5
based on 1142 reviews
8.3
8.3/10 based on 2083 reviews
#8 of 16 hotels in Douglas based on Tripadvisor
Patrick
United Kingdom,
March
2024
8.0/10
The hotel offers a cozy stay with silent rooms overlooking an internal courtyard. The staff is attentive and goes the extra mile, handling everything efficiently. The location is fantastic, being close to the main shopping area and friendly local attractions. The dining experience is pleasant, though some improvements could enhance it. Overall, a good value for the price.
Rooms
7.0
Our room was a bit dated but clean and silent. It was smaller than expected.
Service
9.0
The staff is helpful and goes the extra mile to make your stay enjoyable. The lobby ambiance with nice music creates a welcoming atmosphere.
Location
8.0
The hotel's location is fantastic, a short walk from the town center and close to the main shopping area. However, it could be difficult to soundproof against external noise.
Dining
8.0
The buffet-style dining was nice and fresh, but some self-serve options for early departures would have been appreciated.
Facilities
8.0
The facilities are well-fitted for a comfortable stay. The refitted hotel adds a modern touch to the property.
Austin
United States,
December
2023
7.8/10
My stay at the hotel was quite pleasant overall. The rooms were well-decorated and in good condition, but they were a bit small and the extractor fan in the bathroom was not working, leaving a stale smell. On the bright side, the room was extensive in space, quiet away from road noise, and had an amazingly comfortable bed. The bathroom facilities were excellent.
Rooms
8.0
The rooms were well-decorated and in good condition, offering a comfortable stay despite some minor issues.
Service
7.0
The staff at the hotel were wonderful and very helpful, making my stay enjoyable. However, there were instances of abruptness that slightly affected the overall experience.
Location
9.0
The hotel's location was really good, with convenient access to the ferry terminal and ample parking spaces along the esplanade. The views around Douglas Bay were quite pleasant, too.
Dining
7.0
The dining experience was good with plenty of tasty choices. It would have been even better with a sea view, but overall, the food offered was satisfying.
Facilities
8.0
The hotel offered a good range of facilities for a comfortable stay.
Tom
United Kingdom,
October
2023
7.6/10
I stayed on the fourth floor with amazing views, although the room was warm with no air conditioning. The hotel looked modern but lacked complimentary toiletries. Great view but noisy due to a wedding during my stay.
Rooms
8.0
The room was clean and comfortable with an amazing shower. The view was fantastic, but the room was warm and noisy due to the wedding.
Service
7.0
The service was fine overall. The staff handled the influx of diners efficiently, but were not engaging. Room service and other amenities were available but not exceptional.
Location
9.0
The hotel's location was excellent, overlooking the bay and in the middle of the promenades. Staff were helpful during an issue with a ferry delay. It's a perfect spot for walks or bike rides along the coast.
Dining
8.0
The dining was excellent with good quality food, but had some issues with service etiquette regarding plate clearing. Staff were accommodating with dietary requirements overall.
Facilities
6.0
The hotel provided basic facilities such as room service, dry cleaning, and laundry. The amenities were satisfactory but not exceptional.
Nathan
United States,
August
2023
7.2/10
My stay at the hotel was a mix of positives and negatives. The room was large, spacious, and quiet, with comfy beds and excellent bathroom facilities, albeit with creaky floors and patio doors that needed some maintenance. The service was a bit inconsistent; while some staff members were exceptional, there were issues like warm water for brushing teeth. The location was right on the promenade, offering easy access for walks, but the bright light from the corridor could be bothersome at night. The dining experience was good with a decent selection, though refilling could have been more prompt. Overall, the facilities were satisfactory.
Rooms
8.0
Spacious room with comfortable beds and excellent bathroom facilities, but creaky floors and patio area needing maintenance.
Service
7.0
The service had its ups and downs; some staff members were exceptional, but minor issues like warm water affected the experience.
Location
7.0
The hotel's location right on the promenade was convenient for walks, but the bright light from the corridor could disturb at night.
Dining
7.0
The dining experience was satisfactory with a good selection, although refills could have been more timely.
Facilities
7.0
The facilities met basic expectations during my stay.
Bill
United Kingdom,
June
2023
7.8/10
The hotel had a fab view and was very quiet, perfect for a relaxing stay. The decor was soothing, and the bed was super comfy. However, the windows were filthy, which was a bit off-putting.
Rooms
8.0
The room was a nice size for me on my own, comfortable, and quiet with a great view.
Service
7.0
The staff were friendly and helpful throughout my stay, which made my experience enjoyable.
Location
9.0
The hotel was ideally located in the middle of promenades overlooking the bay, next to bus stops. A perfect spot for exploring the area.
Dining
8.0
The dining options were very good with a lot of variety. The breakfast was delicious, especially the mini Danish pastries.
Facilities
7.0
The hotel offered great dining options and a lovely powershower. The only downside was the tea making facilities being low to the floor.
Paul
United Kingdom,
April
2023
8.0/10
My stay at the hotel was a mixed experience. The rooms were nice, clean, and spacious with a lovely power shower but slightly on the small side for three people. The service was friendly and efficient, making my interactions pleasant. The location was great, right on the promenade with beautiful views of Douglas Bay, providing a peaceful setting for walks. The dining was delightful with plenty of choices, and the facilities offered met my needs.
Rooms
7.0
The rooms were nice, clean, and spacious with a lovely power shower. However, they felt a little small for three people.
Service
8.0
The service throughout my stay was very friendly and efficient, making my experience enjoyable.
Location
9.0
The location of the hotel right on the promenade with beautiful views of Douglas Bay was superb for morning walks and relaxation.
Dining
8.0
The dining experience was lovely with plenty of choices, especially the warm dishes that were delicious.
Facilities
8.0
The facilities provided at the hotel were sufficient for my needs during the stay.
Clean
Slightly small rooms
John
United States,
April
2023
8.8/10
I had a wonderful experience at the hotel, with spacious and comfortable rooms offering a fantastic sea view. The service was exceptional, going above and beyond my expectations. The central location was convenient, and the dining experience was top-notch with delicious food. However, the restaurant prices were a bit high for my liking.
Rooms
9.0
The room was very spacious with a great sea view.
Service
9.0
The staff were professional, friendly, and very helpful, creating a warm and welcoming atmosphere. Special thanks to Stan and Michael.
Location
8.0
The hotel's central location, halfway between the steam train station and electric train station, was very convenient with nice views of the sea.
Dining
9.0
The dining experience was delightful, with delicious and beautifully presented food. I can't wait to return next year!
Facilities
9.0
The facilities were top-notch, including room service, dry cleaning, housekeeping, laundry service, welcome drink, and tours/ticket assistance.
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